Asda's dreadful customer service & driver's bad attitude.......

Hi all,

I've been put through the wringer by Asda today and won't be shopping with them again. This was only the 2nd time I've ordered my shopping online with them but I won't do it again. I was meant to get my shopping delivered between 11am and 1pm. It got to 1pm and nothing so I rang them up. They denied any problems and said the driver was just a little late and he'd be there in a few minutes. By 1.15pm, I was starting to get annoyed so I rang them again and this time they said he was delayed and I had to sit tight. Just after I hang up from them, I get a phonecall from him. He can't find my address. He said he was by the Imperial Hotel so I told him to stay put and I'd come down to fetch him. He only drove off! I rang him again and he was at my address so I had to leg it back to open the gates for him. And it gets better: I had loads of stuff I didn't order that I couldn't use and 3 items missing that I had ordered. The driver just stood there and let me unload the crates and I've got back problems! I gave him back the 2 items I spotted weren't mine but I only discovered the others when I unpacked. I rang their Customer Services department and all they'll do is refund. I'm stuck with stuff I didn't order, without stuff I actually needed and one hell of a headache. I put in a complaint but I could tell they won't do anything about it. This has put me right off Asda, so I'm going back to Tesco for my shopping deliveries. Just thought I'd warn everyone how rubbish and downright uncaring they are.

Lou

Asda do home deliveries? Since when? I've used Sainsbury's and Tesco's and I must say that when there have been problems they've always sorted them out. Asda sounds awful - maybe it was just that particular driver?

Dont be too harsh on Asda, it's not local you know that? Asda send their home deliveries from Tiverton. Apparently bideford not able to deal with them, which means you have a driver who has driven 40 miles down the link road, with no idea where he is going when they get there.
No I don't work for Asda nor do I get home delivery, but I wouldn't be happy either travelling the link road, nor would I be able to guaruntee a time because that road is awful.

This is being put through the wringer? 15 minutes off a time slot? From what I have seen and experienced, all the Supermarkets do a decent job. Even Morrison's are about to joy in.

30 mins and that was the least of my problems. Having to chase the ****** driver around, his attitude, the attitude of the Customer Services guy I spoke to and the fact that they actually mucked up my order. People seem to be fixating on the delay and that wasn't the only issue. I know my post is long but please do me the courtesy of reading it all the way through. I feel like I'm banging my head against a brick wall here. *sigh*

You could also rate and review ASDA on the bidefordpeople website as it is listed in their business directory http://tinyurl.com/4nj9dvt

The bottom line on this, particularly as you feel that Customer Services are not treating the manner with the right amount of concern is to write to the Chief Executive. The buck stops there and with an ethos of service from the American Owners you should get a qualified answer.

Mr A Clarke, CEO
Southbank,
Great Wilson Street,
Leeds
LS11 5AD