MP Nick Harvey's meeting with Vodafone "relatively positive"

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By North Devon Journal | Thursday, November 15, 2012, 07:30

A MEETING between North Devon MP Nick Harvey and Vodafone representatives which took place this week was "relatively positive", according to Mr Harvey.

He said although he left the meeting with a feeling Vodafone was dealing with the problems he thought it was clear the company was still struggling to acknowledge the scale of what has been happening and how it has affected customers.

Vodafone customers were left without a signal on and off for up to four weeks, thanks to two technical problems, one in Barnstaple and one in Ilfracombe.

A repair was made and the company said it planned to undertake more "preventative" work in November and December in the area.

Mr Harvey asked about compensation for those affected and was told Vodafone is still considering what measures it can take. It is likely to be the "industry standard" he was told.

Mr Harvey said: "Although my meeting with Vodafone was positive, there remains a lack of understanding to the amount of people who are affected by this issue."

"I have made it clear to the company the problem remains with voice calls as well as with data and I've passed over the details of people who have made contact with me so that they can be investigated.

"If residents are still experiencing issues, they must report them to the company in order to be considered for compensation."

      

Comments

       
  • Profile image for Stork

    If enough people switch 'phone companies, the 'phone companies will take notice. The mobile 'phone industry is noted for "churn" ( signing up new customers but losing them as well).
    If poor suppliers lose enough customers, their service should improve. If not, it doesn't matter as you will have already switched to another provider.

    By Stork at 15:08 on 15/11/12

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  • Profile image for Dizzy40

    It's clear to me from this story that Vodafone just don't take the issue seriously.

    By Dizzy40 at 11:31 on 15/11/12

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  • Profile image for Abeloth

    When are Vodafone actually going to wake up and realize that they are alienating their client base in North Devon with their lack of support and ongoing issues? I have recently cancelled my contract with them due to poor signal in many areas of North Devon which has not been a problem of recent but one that has been ongoing for months. If they cannot provide a stable mobile service you will have grounds for early contract termination. The only way for them take notice is to hurt them where it hurts the most, their pockets.

    Have a look at the forum below for issues ongoing since November 2011

    http://tinyurl.com/cajyp64

    By Abeloth at 10:35 on 15/11/12

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