MP Nick Harvey's meeting with Vodafone "relatively positive"
By North Devon Journal | Thursday, November 15, 2012, 07:30
A MEETING between North Devon MP Nick Harvey and Vodafone representatives which took place this week was "relatively positive", according to Mr Harvey.
He said although he left the meeting with a feeling Vodafone was dealing with the problems he thought it was clear the company was still struggling to acknowledge the scale of what has been happening and how it has affected customers.
Vodafone customers were left without a signal on and off for up to four weeks, thanks to two technical problems, one in Barnstaple and one in Ilfracombe.
A repair was made and the company said it planned to undertake more "preventative" work in November and December in the area.
Mr Harvey asked about compensation for those affected and was told Vodafone is still considering what measures it can take. It is likely to be the "industry standard" he was told.
Mr Harvey said: "Although my meeting with Vodafone was positive, there remains a lack of understanding to the amount of people who are affected by this issue."
"I have made it clear to the company the problem remains with voice calls as well as with data and I've passed over the details of people who have made contact with me so that they can be investigated.
"If residents are still experiencing issues, they must report them to the company in order to be considered for compensation."